At SantaCarts.com, your satisfaction matters. Please read this policy to understand your rights regarding refunds and returns.
1. Returns Eligibility
You may request a return within [45] days of delivery if:
The product is defective, damaged, or incorrect.
The item is unused and in original condition and packaging.
2. How to Request a Return
To initiate a return:
Contact our support team at info@santacarts.com within the return window.
Provide your order number, product details, and photos (if applicable).
We will review and approve eligible returns.
Refunds
Once we receive and inspect return items, we will notify you of the approval status
Approved refunds will be processed to your original payment method within 7–14 business days.
Shipping costs are non-refundable unless the return is due to our error.
 Exchanges
If you need a replacement for a defective or incorrect product, we’ll arrange for an exchange at no extra cost where possible.
 Non-Returnable Items
Some items are non-returnable (perishable goods, clearance deals, gift cards) unless damaged or defective.
 Shipping Returns
You are responsible for return shipping charges unless the return is due to our error. We may provide prepaid return labels at our discretion.
 Questions
If you have questions about returns or refunds, contact customer support: info@santacarts.com